Delivery of Services

1. Interviewing for Solutions (3rd Edition). Peter De Jong & Insoo Kim Berg; Brooks Cole: Baltimore, MD; 2007; 416 pages. This solutions-oriented empowering approach to basic interviewing in the helping professions presents clear explanations, supporting research, dialogues and examples. The authors view people as the experts in their own life who may need help to visualize the changes they want to achieve and build on what they are already doing that works.
2. A Brief Primer of Helping Skills. Jeffrey A. Kottler; Sage Publications; 192 pages. The experienced author is a professor and chair of the counseling department at California State University. He has written over 70 books for counselors, therapists and teachers. This book covers core skills, standard interventions, developing rapport, assessment and diagnosis with a brief chapter on theory and various approaches.
3. Coping with Chronic Illness and Disability: Theoretical, Empirical, and Clinical Aspects. Erin Martz & Hanoch Livneh; Springer; 2007; 430 pages. This book provides clinical descriptions of many disabilities and medical conditions including HIV, TBI, spinal cord injuries, mental illness, heart disease, chronic pain, cancer, and more; current coping theory, research and practical application strategies; medical, physical and psychological interventions; employment issues; instruments, and social concerns.
4. Leading a Support Group: A Practical Guide. Keith Nichols & John Jenkinson; Open University Press; 2006; 176 pages. The authors, a clinical health psychologist and a group consultant from the United Kingdom, provide instruction in the basic skills needed to form, begin and run effective support groups using a conversational/tutorial approach, with practical examples.
5. Mastering the Art of Solution-Focused Counseling. Jeffrey T. Guterman; American Counseling Association: Alexandria, VA; 2006; 150 pages. The technique discussed in this book shows how to base counseling treatment on what works. Clients are encouraged to identify and harness their existing strengths, resources and problem-solving skills to promote positive change and to de-emphasize problems. Resources, guidelines, and detailed exploration of difficult cases are included.
6. Effective Approaches for Managing Electronic Records and Archives. Bruce W. Dearstyne; The Scarecrow Press, Inc.; 2006; 176 pages. This book provides insights, perspectives, strategies, and approaches for managing, building and sustaining electronic records and archives. Topics include technology and the transformation of the workplace, implementing recordkeeping, using a strategic approach to electronic records, government online and electronic records, challenges and opportunities, the law of electronic information and strategies for archives programs.
7. Medical and Psychosocial Aspects of Chronic Illness and Disability (3rd Edition). Donna Falvo; Jones and Bartlett Publishers: Sudbury, MA; 2005; 475 pages. This comprehensive book details the medical aspects of chronic illnesses and disabilities and discusses how they impact functional capabilities, including psychosocial and vocational aspects. Symptoms, diagnoses, treatments and prognoses of psychiatric and physical disabilities and chronic illnesses are covered.
8. Living in the State of Stuck: How Assistive Technology Impacts the Lives of People with Disabilities (4th edition). Marcia J. Scherer; Brookline Books; 2005; 250 pages. This book provides a frank discussion on assistive technology from the viewpoint of people with disabilities who use it or have chosen not to. Issues of technology abandonment with recommendations to remedy this common problem are covered.
9. Helping Skills: Facilitating Exploration, Insight, and Action (2nd Edition). Clara E. Hill; American Psychological Association: Washington, D.C.; 2004; 536 pages. This is an introductory, clearly written and practical textbook that teaches basic interviewing, helping and counseling skills through a three stage model. Research, multicultural issues, ethnical conduct, examples, and task exercises are included.
10. One Life at a Time: Helping Skills and Interventions. Jeffrey Kottler & Leah Brew; Brunner-Routledge: New York; 2003; 336 pages. The experienced author walks readers through every aspect of seeing clients for the first time, in an easy-to-read and engaging style. Social and cultural factors; assessment, diagnosis and facilitating action; and group and relationship skills are discussed.
11. Consumer Health Information Source Book (7th Edition). Alan M. Rees; Greenwood Press: Westport CT; 2003; 344 pages. This 7th edition guidebook provides 2000 descriptive evaluations of health information resources including 385 books, 165 health magazines and newsletters, 1,500 pamphlets, 215 toll-free information hotlines, 325 health resource and referral organizations, 31 online information services and 40 medical textbooks and journals.
12. The Creative Training Idea Book: Inspired Tips and Techniques for Engaging and Effective Learning. Robert William Lucas; American Management Association; 2003; 480 pages. The author with three decades of training experience reveals how to set the right tone, uncover participant needs, group participants, encourage and reward participation, and think creatively in any situation. This book is packed with instructions for using activities, games and puzzles to increase energy and active participation.
13. Telling Ain’t Training (6th Edition). Harold Stolovitch; American Society on Training and Development: Alexandria VA; 2003; 193 pages. This highly rated entertaining and practical guide on how to make learning active and enjoyable is written in an interactive style. It tackles three important questions – how learners learn, why learners learn and how to ensure that learning sticks.
14. The Self-Help Group Sourcebook: Your Guide to Community & Online Support Groups (7th Edition). Barbara J. White & Edward J. Madara, (Eds.); American Self-Help Group Clearinghouse: Denville, NJ; 2002; 448 pages. A sourcebook providing over one thousand national, international, model, and online self-help support groups for almost any disability, illness, addiction, abuse, addiction, caregiver or stressful situation. Chapters are included on how to start a self-help group, finding and forming online groups, clearinghouses, understanding the dynamics of groups, and reviews of research. A keyword index and a group name index are included.
15. Managing Records: A Handbook of Principles and Practice. Elizabeth Shepherd & Geoffrey Yeo; Neal-Schuman Publishers; 2002; 144 pages. Topics in this book include managing paper and electronic records, systems and standards, creating and capturing records, managing retention and disposition, assuring the integrity of records, providing access, and practical and managerial issues.
16. The Ultimate Training Workshop Handbook: A Comprehensive Guide to Leading Successful Workshops and Training Programs. Bruce Klatt; McGraw-Hill: New York; 1999; 538 pages. The comprehensive guide answers just about every question a trainer/facilitator might have about leading a successful training program, with checklists, diagrams, models and examples. Reproducible forms are included that can be copied and used for workshops.

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